This paper aims to study the perception of managers regarding ERP systems in Two Moroccan organizations. Others consider end users satisfaction or utilization or benefits as a measure of success of these systems. Some of these works present an integrated model of success. Many approaches of ERP systems success are presented in the literature. ERP systems also allow the integration of various business functions that provide, to each other, data and information.

This interdependence is to improve the quality of services offered to customers, their efficiency and productivity. An ERP implies the concept of extended organization, which stresses the interdependence between organizations, including their coordination and synchronization. When a new process generates new data, it is immediately reusable by other business processes. The database collects data from many applications and re-injects it into various applications that can handle almost all the internal activities of the organization. ERP systems are based on a series of integrated software modules and a single database. All these aspects are captured by ERP systems.Īn Enterprise Resource Planning (ERP) system is an integrated computer application used to manage both internal and external resources of an organization.

This new model requires the integration of key business processes and the setting up of a coherent information system ensuring the uniqueness of the information and the ability to access it from all the functions of the company.

To avoid these problems, companies try to move from a functional organization to a customer-oriented process method. This kind of problem is usually caused by the proliferation of software applications, their heterogeneity and the rising cost of maintenance. In addition, with the expansion of the Internet, the image of the company may be impaired, particularly if the information published is not updated. With incorrect or incomplete information for example, activity indicators may deviate from reality and lead to inappropriate decisions. Everyone is affected by the data and information quality (Loshin, 2001).

Indeed, all business functions (accounting, management control, marketing, sales, production, purchasing, human resources, maintenance, or research, etc.) are now covered by an information system (Brasseur, 2005). It is very difficult today to believe an organization without pertinent information. Many organizations have begun to realize the importance of the data and information they create. The information has generated a deficit that arises from the imperfect data available, the finiteness of treatment and the ambiguity of interpretations available to the decision maker.

Companies with successful erp systems